Refund and returns policy

Goated Peptides (hereafter “the Company,” “we,” “us,” or “our”) supplies research use only peptides and reference compounds to qualified researchers, laboratories and research businesses in the United States. Every lot is tested, documented and held at minus 20 degrees Celsius before it is packed and shipped from Denver, Colorado.

Because our products are temperature-sensitive research materials, and because their integrity cannot be verified once they leave our cold chain, our refund and returns policy is built around shipment problems rather than change-of-mind returns. This page sets out exactly what is covered and how to make a claim.

We will replace or refund the affected items in your order when one of the following applies:

• A vial or its packaging arrives visibly damaged, broken or with a compromised seal
• You received a product, quantity or lot other than the one you ordered
• An item listed on your order confirmation is missing from the shipment
• The lot number on the vial label does not match the certificate of analysis supplied for that lot
• The shipment is confirmed lost in transit by the carrier

Claims must be reported within 7 days of the delivery date shown on your tracking. Claims received after this window cannot be verified and may be declined.

To protect lot integrity for every customer, shipped research material cannot be returned to us for resale or exchange. We do not accept returns or issue refunds for:

• Orders that arrived correct and undamaged, including change-of-mind requests
• Vials that have been opened, unsealed or had their labels removed or altered
• Material that has been stored or handled outside the conditions printed on the vial label after delivery
• Orders refused at delivery or returned to us because of an incorrect or incomplete address supplied at checkout

Note: please do not send any product back to us without written authorization. Unauthorized returns cannot be accepted, restocked or refunded.

Orders placed before 3pm MT on a business day are handed to the carrier the same day, so the window to cancel is short. You may cancel your order for a full refund, including shipping, at any point before it has been handed to the carrier.

Once a shipping confirmation with a tracking number has been sent, the order can no longer be cancelled and falls under the terms of this policy.

We may also cancel and fully refund any order at our discretion, including where we are unable to verify institutional or business details, or where an order does not meet our research use only terms of sale.

To report a problem with your order, email our support team within the claim window and include the following:

• Order details. Your order number and the name on the order.
• Affected items. The product name, quantity and lot number printed on each affected vial.
• Photographs. Clear photos of the outer packaging, the insulated packing and the affected vials with their labels visible.
• Description. A short explanation of the problem and the date the shipment was received.

Please keep all packaging until your claim has been resolved. We review every claim against our dispatch and lot records and aim to respond within 2 business days.

Every order ships with tracking within the United States only. If your tracking shows no movement for 5 business days, or the shipment has not arrived within 10 business days of dispatch, contact us and we will open an investigation with the carrier.

Where the carrier confirms a shipment as lost, we will reship the order or issue a full refund. Where tracking shows a shipment as delivered to the address supplied at checkout, we will help you file a claim with the carrier, but we cannot replace or refund the order ourselves.

Once a claim or cancellation is approved, we will confirm by email whether a replacement or a refund will be issued. Approved refunds are returned to the original payment method used at checkout and are typically processed within 5 to 10 business days, depending on your bank or payment provider.

Shipping charges are refunded where the problem was caused by our error or the carrier, or where an order is cancelled before dispatch. Sales tax is refunded in line with the amount of the order refunded. Any adjustments to this policy will be posted to this page with a revised “Last updated” date.

If you have questions about this Refund and Returns Policy, or need to report a problem with an order, please contact:

• Company: Goated Peptides
• Email: support@goatedpeptides.com

Effective date: June 2026. Last updated by the Goated Peptides compliance and customer support team.